Customer Support – Remote

We are: 

At Talent2Germany, we help software developers from around the world migrate to Germany. Our mission is to connect them with forward-thinking employers who are eager to collaborate with global talent. As part of our growing team, you’ll have the chance to contribute on meaningful projects that help individuals navigate their career journeys.

Tasks:

Customer Support and Coaching:

• Assist candidates in understanding job market trends, resume writing, and cover letter customization to enhance their application quality.
• Provide guidance and coaching on interview preparation techniques, including conducting mock interviews and offering constructive feedback.
• Mentor candidates in developing and improving their professional skills, such as communication, networking, and personal branding.
• Conduct individual or group training sessions to equip candidates with job search strategies, including effective use of online platforms and professional networking.

Application Assistance:

• Help candidates identify suitable job opportunities aligned with their skills, experience, and career aspirations.
• Assist candidates in tailoring their resumes and cover letters to match specific job requirements and effectively highlight their qualifications.
• Review and provide feedback on candidate applications, ensuring clarity, relevance, and professionalism.
• Advise candidates on the effective use of online application portals and provide guidance on navigating applicant tracking systems (ATS).

Record Keeping and Reporting:

• Maintain accurate records of candidate interactions, including application progress, coaching sessions, and outcomes.
• Ensure confidentiality and comply with data protection regulations in managing candidate information.
• Generate regular reports on candidate progress, job placements, and training activities to track performance and measure the impact of volunteer recruitment efforts.

Requirements:

• Passion for supporting individuals in their career development and a strong desire to make a positive impact.
• Excellent interpersonal and communication skills, with the ability to build rapport and provide guidance to candidates.
• Previous experience in recruitment, career counseling, mentoring, or coaching is beneficial.
• Familiarity with job search strategies, resume writing, and interview preparation techniques.
• Ability to provide constructive feedback and offer guidance for professional improvement.
• Strong organizational skills and attention to detail in managing candidate records and documentation.
• Ability to work independently and collaborate effectively within a team environment.
• Proficient in using Microsoft Office Suite and online platforms for Customer Support.
• Fluency in English
• Knowing the German HR and recruitment market will be beneficial

Benefits:

• Working remotely
• Helping high skilled people changing their live for the best